Buying a plan
Tell us the plan, the number of tenants and the name and address the invoice should go to. We reply with the invoice and switch the plan on in your workspace.
Write to us. A person answers.
Choose the address that fits your question.
Addresses by purpose
- Buying a plan, invoices and prices: sales@glacierpointtech.com
- Help with the app or the portal: support@glacierpointtech.com
- Security reports: security@glacierpointtech.com
- Privacy requests: privacy@glacierpointtech.com
- Questions about the terms: legal@glacierpointtech.com
Managed service providers
Tell us roughly how many tenants you look after. We will walk you through the MSP plan and set up a workspace for your team.
Security reports
If you believe you have found a security problem in the app, the portal or this website, write to security@glacierpointtech.com with the details. Please do not test against tenants or workspaces that are not yours.
Already a customer?
Customers: sign in to the portal for Technical Support and Feature request. Open Technical Support and Feature request
The forms send your request with the facts we need (your workspace, the versions, the time) and give you a reference. A Technical Support request can carry the diagnostics of the Windows app's last run, and you see what is sent before you send it. The same two forms are under Support in the Windows app once it is connected to your workspace.
Not connected yet, or the portal is out of reach? Write to support@glacierpointtech.com. The Windows app writes a diagnostics file from its Settings page; look it over and attach it when you write about a problem.