Support

Technical Support and Feature request. A person reads every request and answers by email.

Write to us

Technical Support

Form Technical SupportSomething does not work as expected: a backup, a restore, the Windows app or the portal. Feature requestSomething you would like the product to do, or to do differently.

Subject

One line, at most 150 characters.

Tenant (optional)

Message

What happened, what you expected, and when. Please do not paste passwords, keys or settings of your tenant.

Attach the diagnostics of my last runChoose the file the Windows app writes with Save diagnostics to a file (Settings, Diagnostics), or a run file from its log folder. Text only, at most 2 MB. You see below exactly what is sent.

With your request

What we receive

Your request is mailed to support@glacierpointtech.com with these facts, and a copy is mailed to you. The activity log of the workspace records that a request was sent, never its text.

Workspace
Member
Portal version
Requests left this hour

The Windows app has the same two forms under Support in its menu; from there it can attach the diagnostics of its last run for you.

Help

User guide

Every step of the Windows app and the portal, with pictures: connecting the app, backups, comparisons, restores and rollback, restoring by hand, scheduled backups and this portal.

Open the user guide Download the PDF